Shutter Repair London ("Shutter Repair London") operates ShutterRepairLondon.org and may operate other websites. It is Shutter Repair London's policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, Shutter Repair London collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Shutter Repair London's purpose in collecting non-personally identifying information is to better understand how Shutter Repair London's visitors use its website. From time to time, Shutter Repair London may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
Shutter Repair London also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on ShutterRepairLondon.org blogs/sites. Shutter Repair London only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to Shutter Repair London's websites choose to interact with Shutter Repair London in ways that require Shutter Repair London to gather personally-identifying information. The amount and type of information that Shutter Repair London gathers depends on the nature of the interaction. For example, we ask visitors who sign up at ShutterRepairLondon.org to provide a username and email address. Those who engage in transactions with Shutter Repair London are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Shutter Repair London collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with Shutter Repair London. Shutter Repair London does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Shutter Repair London may collect statistics about the behavior of visitors to its websites. Shutter Repair London may display this information publicly or provide it to others. However, Shutter Repair London does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
Shutter Repair London discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Shutter Repair London's behalf or to provide services available at Shutter Repair London's websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Shutter Repair London's websites, you consent to the transfer of such information to them. Shutter Repair London will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Shutter Repair London discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Shutter Repair London believes in good faith that disclosure is reasonably necessary to protect the property or rights of Shutter Repair London, third parties or the public at large. If you are a registered user of an Shutter Repair London website and have supplied your email address, Shutter Repair London may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with Shutter Repair London and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Shutter Repair London takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If Shutter Repair London, or substantially all of its assets, were acquired, or in the unlikely event that Shutter Repair London goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Shutter Repair London may continue to use your personal information as set forth in this policy.
Telephone recording policy
We operate using a telephone system that is capable of recording conversations. Like many other organisations, this is a standard practice that allows the recording of telephone calls for quality monitoring, training, compliance and security purposes.
All calls received will be recorded and will be retained for a period of six months after which they will be deleted unless retained for the purposes specified in this policy. Recordings will only be used for the purposes specified in this policy.
We may forward calls that have been recorded to other partner organisations. The purpose of these is to facilitate the best service possible for the caller, and to evaluate service standards. These organisations will be responsible for ensuring the appropriate safeguards for all call recordings, within the appropriate legislative framework.
Purpose of this telephone recording policy
In order to assess calls received and ensure high standards we need to record all telephone calls received and retain them for a limited period of time.
We shall ensure that the use of these recordings is fair and that we comply with the requirements of the relevant legislation. This includes:
- The Regulation of Investigatory Powers Act 2000
- The Telecommunications (Lawful Business Practice) (Interception of Communications Regulations) 2000
- The Telecommunications (Data Protection and Privacy) Regulations 1999
- The General Data Protection Regulation 2018
- The Data Protection Act 2018
- The Human Rights Act 1998.
Scope of policy
All calls made will be recorded. Under normal circumstances a call will not be retrieved, monitored or retained for longer than six months unless:
- it is necessary to investigate a complaint
- it is part of a management ‘spot check’ that customer service standards are being met. NB. Recordings used for quality monitoring purposes will be retained for 12 months
- there is a threat to the health and safety of staff or visitors or for the prevention or detection of crime
- it is necessary to check compliance with regulatory procedures
- it will aid standards in call handling through use in training and coaching our staff.
Personal data collected in the course of recording activities will be processed fairly and lawfully in accordance with data protection law. It will be:
- adequate, relevant and not excessive
- used for the purpose(s) stated in this policy only and not used for any other purposes
- treated confidentially
- stored securely
- not kept for longer than necessary and will be securely destroyed once the issue(s) in question have been resolved.
Advising callers that calls are being monitored/recorded
Or for further information on the policy please contact us.